The São Paulo Metrô develops, since the beginning of its commercial operation, in 1974, actions in order to provide accessibility for passengers with a disability or reduced mobility to the subway system, reducing the barriers at stations, continuously training and re-qualifying employees to the best service and guiding users through the existing resources in stations and on trains.

These actions are accompanied by informative and educational campaigns aimed to educate users about the correct use of the system, new services, changes in schedules, preferential service and so on.