CONTACT US0800 770 7722
Phone number: 0800 770 7722, works all days, from 05:30am to 11:30pm.
Customer Service at Sé Station
From Mondays to Fridays, except holidays, from 07:00am to 08:00pm.
Send your complaint to +55 11 97333-2252.
Available in all stations to better serve your suggestions or complaints.
Talk to us, from Mondays to Fridays, from 08:00am to noon and from 01:00pm to 05:00pm, through the phone numbers: 3111-8555, 3111-8557, 3111-8553, 3111-8552, 3111-8556, Fax: 3111-8558.
CHANNELS OF RELATIONSHIP
You should seek the Ombudsman only when all other channels have not adequately met your manifestation. When you contact it, enter the previous protocol number.
1626 Augusta Street – 3rd floor, from Mondays to Fridays, except holidays, from 08:00am to 11:00am and from 01:00pm to 04:00pm.
Through the numbers (11) 3371-7274 and (11) 3371-7275, from Mondays to Fridays, except holidays, from 08:00am to 11:30am and from 01:00pm to 04:30pm, and on the fax number (11) 3371-7329
- Phone Service Through the phone number 0800 770 7100, from Monday to Friday, from 08:00am to 06:00pm, including holidays.
- Ombudsman E-mail: firstname.lastname@example.org
In order to obtain more information about the bus’ departures and Companies’ phone numbers, check SOCICAM, by the phone number (11) 3866-1100 (from 06:00am to 10:30pm).