CONTACT US0800 770 7722


  • Information Central

    Phone number: 0800 770 7722, works all days, from 05:30am to 11:30pm.

  • Customer Service at Sé Station

    From Mondays to Fridays, except holidays, from 07:00am to 08:00pm.

  • SMS Complaint

    Send your complaint to +55 11 97333-2252.

  • Suggestion Box

    Available in all stations to better serve your suggestions or complaints.

  • Faq

    Frequently Asked Questions: see if there’s an answer to your question.

  • Community Relationship

    Talk to us, from Mondays to Fridays, from 08:00am to noon and from 01:00pm to 05:00pm, through the phone numbers: 3111-8555, 3111-8557, 3111-8553, 3111-8552, 3111-8556, Fax: 3111-8558.


  • Ombudsman
  • You should seek the Ombudsman only when all other channels have not adequately met your manifestation. When you contact it, enter the previous protocol number.

  • Customer Service

    1626 Augusta Street – 3rd floor, from Mondays to Fridays, except holidays, from 08:00am to 11:00am and from 01:00pm to 04:00pm.

  • Phone Service

    Through the numbers (11) 3371-7274 and (11) 3371-7275, from Mondays to Fridays, except holidays, from 08:00am to 11:30am and from 01:00pm to 04:30pm, and on the fax number (11) 3371-7329

Ombudsman Line 4-YellowViaQuatro
  • Phone Service Through the phone number 0800 770 7100, from Monday to Friday, from 08:00am to 06:00pm, including holidays.
  • Ombudsman E-mail:
Buses and Companies’ phone Numbers

In order to obtain more information about the bus’ departures and Companies’ phone numbers, check SOCICAM, by the phone number (11) 3866-1100 (from 06:00am to 10:30pm).